Privacy Policy

1. Introduction

PixGenN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation service. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Profile Information: Display name, avatar, and preferences you choose to provide
• Payment Information: Billing details processed securely through our payment providers
• Content: Images, videos, and text you upload for AI processing
• Communications: Messages you send to our support team

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies and authentication tokens

2.3 Information from Third Parties

If you sign in using Google or other OAuth providers, we receive your name, email address, and profile picture as authorized by you during the authentication process.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process your video generation requests
• Manage your account and provide customer support
• Process payments and manage your credit balance
• Send you service-related communications
• Detect, prevent, and address technical issues and abuse
• Analyze usage patterns to improve user experience
• Comply with legal obligations

4. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Specifically:

• Account Data: Retained until you delete your account
• Generated Videos: Stored for 30 days, then automatically deleted
• Uploaded Content: Deleted within 24 hours after processing
• Transaction Records: Retained for 7 years for legal compliance

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our Service (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Restriction: Request limitation of processing

To exercise these rights, please contact us at the email provided below.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Analyze how our Service is used
• Improve our Service

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect
• Right to delete your personal information
• Right to opt-out of sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

12. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data based on:

• Contract: Processing necessary to provide the Service
• Consent: Where you have given explicit consent
• Legitimate Interests: For improving and securing our Service
• Legal Obligation: Where required by law

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: